Shipping policy

Shipping Policy

Penner OÜ (registry code 10912771), Võru 77, Tartu 50112, Estonia

Delivery areas

We ship to Estonia, Latvia, Lithuania and Finland. If you're in another European country, please contact us at info@penner.ee or +372 5866 4944 to check the delivery costs.

Dispatch and delivery times

Orders placed and paid before 14:00 on weekdays are sent out the same day; orders placed later are sent out the next working day. We don't dispatch parcels on weekends or public holidays.

Once dispatched, your parcel usually arrives:

  • in Estonia within 1–2 working days;
  • in Latvia and Lithuania within 2–3 working days;
  • in Finland within 3–5 working days.

Delivery times are estimates. During busy periods (e.g. Christmas, sales campaigns) delivery may take longer – we'll let you know in the online store. In exceptional cases, delivery may take up to 30 calendar days.

Delivery methods and prices

The delivery price depends on the delivery method and destination country and is shown in the cart and at checkout before you place your order. Delivery in Estonia is free for orders from 100 €.

  • Estonia: Smartpost parcel locker, Unisend parcel locker, DPD parcel locker, Smartpost courier, pickup from the Petworld Aardla store (Võru 77, Tartu) – free
  • Latvia and Lithuania: Smartpost parcel locker, Unisend parcel locker, Smartpost courier
  • Finland: Smartpost parcel locker, Smartpost courier

In Estonia, orders with a total weight of up to 60 kg can be sent to a Smartpost parcel locker (in several parcels if needed), up to 29 kg to a Unisend parcel locker and up to 100 kg by courier. Oversized products are shipped by courier only, or you can pick them up from the store yourself. The available delivery methods are shown when you place your order.

Tracking

Once your order is on its way, we'll email you a tracking code.

Delivery problems

If the ordered goods cannot be delivered (e.g. because they are out of stock), we will notify the buyer at the earliest opportunity and refund the amount paid within 1–2 business days (up to 7 business days, depending on the payment method).

If you have any questions: info@penner.ee or +372 5866 4944.